Order Processing

Online orders are processed within 24 hours. Orders placed on weekends or holidays are processed the next business day. Once your order ships, you'll receive a confirmation email with tracking.

Shipping rates are calculated at checkout. We ship within the U.S., U.S. territories, and to APO/FPO/DPO addresses.

Online Orders

Due to the nature of our products, all online purchases are final sale. This includes orders that are shipped and orders selected for in-store pickup. Online orders are not eligible for return or exchange.

If your order arrives damaged, please contact the shipping carrier to file a claim and keep all packaging.

In-Store Exchanges

In-store purchases may be exchanged within 10 days of purchase for store credit or another item. Items must be unworn, in original condition, with tags attached and the original receipt. Refunds to the original form of payment are not available.

Final Sale Items

The following are final sale and cannot be exchanged: pleasure products, Carine Gilson, hosiery, sale merchandise, jewelry, accessories, gift cards, and any worn or damaged items.

Questions

We're happy to help. Email us at inquiries@ellesboutique.co.